Terms of Service

CardWave provides NFC cards, NTAG215 chips, digital profile tools, card design tools, checkout, delivery coordination, and related customer account features. These Terms apply whenever you browse the website, create an account, design a card, place an order, or use a CardWave digital profile.

You are responsible for keeping your account credentials secure and for activity that happens through your account. If we offer additional verification methods, you are responsible for keeping recovery information current. Tell us quickly if you believe your account, card password, or order management link has been exposed.

Prices are shown before checkout and may include product price, design options, taxes, delivery, and payment method fees where applicable. The checkout summary must show the total before payment. Payment card details should be handled by the selected payment provider, not by CardWave directly. An order is accepted only after checkout is completed and the order is confirmed.

Check spelling, names, logos and layout before approving your design. If we reproduce the approved design correctly, a customer-supplied mistake or a later design change normally requires a paid reprint. If we print the wrong design or make a production error, we will put it right at no cost, without limiting your statutory remedies. Contact support@cardwave.bg promptly with your order number if you want to cancel or change a personalized order. We will check whether production can be stopped and confirm any available cancellation or changes, including the refund amount. This is a goodwill request, not a guaranteed cancellation window, and does not affect any statutory right to cancel.

NFC behavior depends on the device, operating system, phone settings, protective cases, chip type, and how the card or chip is used. We aim to provide reliable products, but we cannot guarantee compatibility with every phone, reader, or third-party platform. You must not use CardWave profiles to host illegal, harmful, misleading, infringing, or abusive content.

Delivery times and office availability may depend on the selected courier, destination, holidays, weather, customs, and operational changes. Courier office maps and schedules are provided to help checkout, but final delivery availability may be confirmed by the courier.

Custom-printed or engraved cards are excluded from change-of-mind returns. Standard, non-personalized cards have a 14-day consumer withdrawal period. Your legal rights for faulty, damaged or incorrectly supplied goods remain unaffected.

You keep ownership of the content you upload, such as logos, text, photos, and links. You grant CardWave permission to use that content only as needed to provide the service, produce your order, host your profile, and support your account. You must have the rights needed for any content you upload.

We work to keep the platform available and secure, but we may need maintenance windows, emergency fixes, provider changes, or temporary interruptions. We may update, suspend, or remove features where needed for security, reliability, legal compliance, or product improvement.

To the maximum extent allowed by law, CardWave is not liable for indirect losses, lost profits, lost business opportunities, third-party service outages, courier delays, or issues caused by content supplied by the customer. Nothing in these Terms limits liability that cannot legally be limited.

Updated 13 September 2026. These consumer provisions apply to qualifying consumer purchases; business purchases are governed by their agreed terms and applicable law. This update does not reduce return promises or rights attached to earlier orders, including any applicable 30-day offer. Mandatory rights and any more favorable terms agreed for your order remain protected. This page concerns physical cards; it does not waive separate rights relating to digital services.

Before accepting live paid orders, the website should clearly display the legal trader name, geographic address, support email, telephone contact where required, trade register number, and VAT details where applicable. Current customer contact points are sales@cardwave.bg, support@cardwave.bg, and Mladost 3, Sofia 1712, Bulgaria. If registered company details are missing from a live checkout, contact support before placing a paid order.

Cards printed or engraved with your name, logo or approved artwork are made to your specifications and are excluded from the consumer change-of-mind withdrawal right. This exception applies whether or not production has started. It does not remove your rights if the card is faulty, damaged or different from the agreed order. A standard card is not automatically personalized just because it links to an editable digital profile. For online consumer purchases of standard, non-personalized cards, tell us clearly that you are withdrawing within 14 days after delivery, then send the goods back within 14 days after that notice. Email support@cardwave.bg with your order details and withdrawal statement; no special wording or prior approval is required. Ask us for return-address instructions and keep proof of sending. You may inspect the goods as you would in a shop; handling beyond what is needed to establish their nature, characteristics and functioning may reduce the refund to reflect lost value. For a valid statutory withdrawal, we refund the returned goods and the applicable standard outbound delivery cost within 14 days of your notice, using the original payment method unless you agree otherwise, without refund fees. Extra costs for a premium delivery choice are not refunded. We may withhold the refund until we receive the goods or evidence that you sent them back, whichever is earlier. You pay direct return postage only if this was disclosed before purchase. CardWave covers necessary return and replacement costs for faulty or incorrectly supplied goods.

EU consumer goods have a minimum two-year legal guarantee from delivery, including personalized cards. Contact support@cardwave.bg for delivery damage, an NFC fault or a mismatch with the agreed order, with proof of purchase and a description; photos help where relevant. You can request free repair or replacement, subject to legal feasibility and proportionality rules. A price reduction or refund is available where legally required, including serious defects or an unsuccessful or refused remedy. There is no blanket 48-hour reporting deadline. Normal wear, accidental damage or misuse are not in themselves manufacturing defects.

Please contact support@cardwave.bg first so we can try to resolve the issue directly. If we cannot resolve it, customers may use applicable national consumer protection bodies or alternative dispute resolution mechanisms. The former European Commission Online Dispute Resolution platform was discontinued in 2025, so CardWave does not link customers to that retired service.