Returns and warranty

For online consumer purchases of standard, non-personalized cards, tell us clearly that you are withdrawing within 14 days after delivery, then send the goods back within 14 days after that notice. Email support@cardwave.bg with your order details and withdrawal statement; no special wording or prior approval is required. Ask us for return-address instructions and keep proof of sending. You may inspect the goods as you would in a shop; handling beyond what is needed to establish their nature, characteristics and functioning may reduce the refund to reflect lost value.

Cards printed or engraved with your name, logo or approved artwork are made to your specifications and are excluded from the consumer change-of-mind withdrawal right. This exception applies whether or not production has started. It does not remove your rights if the card is faulty, damaged or different from the agreed order. A standard card is not automatically personalized just because it links to an editable digital profile.

EU consumer goods have a minimum two-year legal guarantee from delivery, including personalized cards. Contact support@cardwave.bg for delivery damage, an NFC fault or a mismatch with the agreed order, with proof of purchase and a description; photos help where relevant. You can request free repair or replacement, subject to legal feasibility and proportionality rules. A price reduction or refund is available where legally required, including serious defects or an unsuccessful or refused remedy. There is no blanket 48-hour reporting deadline. Normal wear, accidental damage or misuse are not in themselves manufacturing defects.

Contact support@cardwave.bg promptly with your order number if you want to cancel or change a personalized order. We will check whether production can be stopped and confirm any available cancellation or changes, including the refund amount. This is a goodwill request, not a guaranteed cancellation window, and does not affect any statutory right to cancel.

Check spelling, names, logos and layout before approving your design. If we reproduce the approved design correctly, a customer-supplied mistake or a later design change normally requires a paid reprint. If we print the wrong design or make a production error, we will put it right at no cost, without limiting your statutory remedies.

For a valid statutory withdrawal, we refund the returned goods and the applicable standard outbound delivery cost within 14 days of your notice, using the original payment method unless you agree otherwise, without refund fees. Extra costs for a premium delivery choice are not refunded. We may withhold the refund until we receive the goods or evidence that you sent them back, whichever is earlier. You pay direct return postage only if this was disclosed before purchase. CardWave covers necessary return and replacement costs for faulty or incorrectly supplied goods.

Updated 13 September 2026. These consumer provisions apply to qualifying consumer purchases; business purchases are governed by their agreed terms and applicable law. This update does not reduce return promises or rights attached to earlier orders, including any applicable 30-day offer. Mandatory rights and any more favorable terms agreed for your order remain protected. This page concerns physical cards; it does not waive separate rights relating to digital services.